Terms of Service

Acceptance and use restrictions

By using Enpix, you agree to these Terms and must follow applicable law. You may not upload or process unlawful, infringing, fraudulent, malicious, harassing, violent, sexually explicit, or otherwise harmful content. You may not abuse the image-processing features, bypass credit or security limits, disrupt the service, or attempt to access another user's data without authorization.

Your responsibility for uploaded content

You must have the rights needed to upload and process your images and related content. You are responsible for ensuring that your use of the service and any result does not violate privacy, intellectual-property, or other rights. Review a result before publishing, commercial use, or sharing it.

Credits, payments, and refunds

Credit costs are shown before processing. Packs have a USD base price; Stripe may offer local currencies. Review the currency and final amount before confirming payment. Purchases are one-time payments, do not renew automatically, and credits do not expire. If a processing or service error prevents delivery, reserved credits are returned. Returning credits is different from refunding your payment.

7-day refund for unused packs

You may request a full refund within 7 days of successful payment if the purchased credit pack is completely unused. Packs that have been used are generally not refundable for a change of mind. Free or promotional credits have no cash value. We review purchase and usage records to establish eligibility; your remaining balance alone does not establish that a pack is unused.

Contact support promptly for duplicate charges, a successful payment without delivered credits, or a confirmed failure to deliver the service. We will investigate and restore credits or refund the affected payment as appropriate. These issues and any statutory refund rights are not limited by the 7-day window.

Send your request from your purchasing account's email to support@enpix.app, including your account email, payment date, order or receipt reference, and reason. Do not send full card numbers, passwords, or verification codes. We normally respond within 3 business days and may ask for additional information.

Approved refunds go to the original payment method, and the corresponding credits are removed. Bank or payment-provider processing usually takes about 5–10 business days but may take longer. If your card issuer converts currencies separately, exchange-rate changes or issuer fees may affect the amount received. Tell us if you have opened a dispute so we can avoid duplicate processing. This policy does not limit your statutory consumer rights.

Intellectual property

You retain your rights in uploaded content. To the extent permitted by applicable law, Enpix does not claim ownership of a result generated for you. You are responsible for confirming that your use of a result does not infringe another person's rights. Laws differ by country, so we do not promise that a result receives a particular legal status everywhere.

Availability and disclaimer

Enpix is provided on an “as is” and “as available” basis. Results can vary with the source image, settings, system load, and service changes. We do not promise a particular quality, accuracy, continuous availability, or uninterrupted service. Keep your original files and do not rely on a result alone for safety, medical, legal, or financial decisions.

Suspension and termination

To protect the service and its users, we may limit or suspend an account, IP address, or anonymous identity involved in violations, credit abuse, fraud, or other high-risk activity. You may stop using the service at any time. For account or data deletion requests, contact support@enpix.app.

Contact

For questions about these Terms, email support@enpix.app.

Last updated: September 21, 2026